These are the terms and conditions that apply to your membership in the loyalty card program („Loyalty Program“ or „Program“) of Marks and Spencer Czech Republic, a.s., Brumlovka – Building D, Jemnická 1138/1, Prague 4 – Michle, 140 00, Czech Republic, Company ID: 649 49 974, registered with the Municipal Court in Prague, Section B, Insert No. 3820 („Marks and Spencer“ or „we“), and to the allocation of M&S points for purchases made using your M&S card. These terms comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, the General Data Protection Regulation („GDPR“).
The Loyalty Program allows you to earn points from Marks and Spencer Czech Republic, a.s. when making payments for Marks and Spencer goods or services using your M&S card.
Additionally, based on your consent, we or another company within the Marks and Spencer group will send you marketing communications related to discount offers, updates on your points balance, and information about products and services offered by Marks and Spencer group companies or their partners in connection with your membership in the Loyalty Program.
Your email address may also be shared with Facebook or Instagram for purposes related to digital advertising, as explained below.
Consent is granted for the duration of your membership in the Loyalty Program.
- The Loyalty Program is supported by Marks and Spencer and is open to all Marks and Spencer customers aged 15 and over who properly register via the registration form in stores or through the M&S mobile app and are subsequently enrolled in the Program by Marks and Spencer.
- Your membership in the Loyalty Program begins upon activation of your M&S card or when we decide you are eligible to participate in the Loyalty Program and ends with the cancellation of your M&S card or if we decide to discontinue the Loyalty Program. Each member may own only one active M&S card. You will be notified of the commencement of your membership via email or through the mobile app. The Loyalty Program is operated by Marks and Spencer.
- Membership in the Program is entirely at our discretion, and we reserve the right to reject any applications.
- Membership can be terminated by the member at any time by sending a request to klub@marks-and-spencer.cz, preferably from the registered email address, or by mailing a letter to the address provided above, or by returning the M&S loyalty card to a Marks and Spencer store. Marks and Spencer reserves the right to terminate membership and delete any collected points from the M&S account if the member has not used their loyalty card for 24 months or for any other reason. If membership is terminated outside the store, you will be notified by email or letter.
- M&S points will be allocated according to the following criteria: when making purchases in Marks and Spencer stores in the Czech Republic upon presenting a valid M&S loyalty card, or when purchasing M&S products online through the websites www.marksandspencer.cz and www.rohlik.cz, provided that the customer has entered/attached their M&S loyalty card number to the purchase. One point will be awarded for every one crown spent. The validity of points earned from purchases in M&S stores or online is 2 years. Points earned through special bonus offers (e.g., using bonus coupons) or one-time points credited to the account are valid for 1 year only. If the points are not redeemed into vouchers (coupons) during this time, they will expire, and the customer will no longer be entitled to the expired points.
- M&S points cannot be earned on M&S gift cards or, in exceptional cases, on other designated items that we, at our discretion, decide not to include in this program.
- The holder of the M&S card has the opportunity to earn additional benefits associated with membership in the M&S Loyalty Program. The cardholder will be informed about such offers via the mobile app, email, or SMS. To earn bonus points or other benefits, it is necessary to present the M&S card at the time of payment and meet all conditions associated with the offer. The bonus points earned will appear on the receipt and will be reflected in the M&S account by the following day. The cardholder can also check the points balance in the mobile app.
- We are not responsible for the non-delivery or delayed delivery of offers due to incorrect contact details or caused by third parties, and such offers cannot be claimed retroactively. M&S is not liable for the loss, theft, or destruction of any coupons.
- If a minimum spending amount is required to earn bonus M&S points, the full minimum amount must be paid. This means that after discounts and any other allowable deductions, the remaining amount to be paid by the customer must meet the value required to earn the bonus points.
- No M&S points will be earned for amounts spent on purchases invoiced to the customer or for purchases made in Marks and Spencer stores abroad, including purchases on the website www.marksandspencer.com for foreign countries.
- We reserve the right to change the available M&S points and the method of allocation or to completely cancel the M&S points offer based on the current situation. Any changes will be announced in our stores, and you will be informed through a communication about earned rewards, or the changes will be announced in writing, on our website, or through external communications (e.g., in advertisements in national newspapers).
- M&S points cannot be exchanged for money, M&S gift cards, or discount vouchers. M&S points or discount vouchers cannot be transferred from one person to another unless we specifically inform you of such an exception or approve this possibility
- M&S points will only be awarded to a valid and activated M&S card at the time of purchase. Points can also be added to the card retroactively by sending an email request to klub@marks-and-spencer.cz.
- At the end of the collection period, M&S points will be converted into M&S cash vouchers, which will be sent to you. Any M&S points that are not converted into M&S cash vouchers will be carried over to the next accounting period. For every 3,000 points collected, the cardholder will receive a cash voucher worth 30 CZK for the next purchase in the rewards statement for the new season.
- In the event that the number of points has not changed since the previous statement, or if a sufficient number of points has not been earned to qualify for M&S cash vouchers, we reserve the right not to send cardholders a notification regarding the allocation of M&S cash vouchers. The minimum balance required on the customer account to earn a reward is 3,000 CZK, or 3,000 points, and the minimum value of the reward sent for each points collection period will be determined at our discretion.
- M&S discount and cash vouchers are valid until the date specified on the vouchers. M&S vouchers presented after the stated expiration date will not be accepted, unless we specifically approve otherwise. M&S discount and cash vouchers can only be redeemed for goods and services from Marks and Spencer stores in the Czech Republic. Discount and cash vouchers cannot be applied retroactively to a purchase. They are currently not valid for online stores; this is subject to change.
- During your membership in the Loyalty Program, we will send you important information about your membership via the contact details you have provided.
- If the purchase price is lower than the value specified on the cash or discount voucher, the customer is not entitled to a refund for the difference between the value on the voucher and the purchase price.
- We reserve the right to change or cancel products/services/offers available for the redemption of M&S discount and cash vouchers at any time and without prior notice.
- We are not responsible for any loss, damage, theft, or non-delivery of M&S discount and cash vouchers once they have been sent to you.
- If you change your mind about purchased goods and used your M&S card during the purchase, you should present your M&S card along with the returned goods so that any M&S points earned from the original purchase can be deducted from your account. Any returns will be reflected in your M&S points balance. The current number of points is shown on each M&S receipt and in the mobile app. If your purchase qualifies you for bonus points and returning the goods violates the original conditions of the promotion, the bonus points earned from the original purchase will be deducted from your customer account. If you are refunded for the purchase after M&S cash vouchers have been issued, the points earned from the original transaction will be deducted, and the points balance in your app may go into a negative value.
- When returning a product purchased with the use of an M&S card, the points earned on the account will be deducted. If cash vouchers, which the customer receives in the rewards statement for the new season, were used during the purchase, the points will be recalculated and refunded to the M&S card. In the next statement, the customer will receive the refunded cash vouchers based on the total balance of their points account.
- All goods and services listed in the rewards statement are subject to availability, and prices in some Marks & Spencer stores may differ from the prices stated in the materials related to the rewards. Printing errors and price changes are reserved.
- We reserve the right to cancel the M&S Loyalty Program at any time by sending an electronic notification to M&S cardholders, with a notice period of seven days from the sending of the electronic notification.
- We reserve the right to change or modify the terms and conditions of the M&S Loyalty Program. All changes will be announced in our stores, and you will be informed in writing on our website or through external communication.
- We reserve the right to take any appropriate measures if an M&S cardholder violates the Terms and Conditions of the Loyalty Program.
The processing of your personal data is governed by these terms, the current version of which is available at marksandspencerstyle.cz/podminky-vernostniho-programu, and by the privacy policy, the current version of which is available at marksandspencerstyle.cz/zasady-ochrany-osobnich-udaju. These documents can also be found in every store and in the mobile app.
Information on the Processing of Personal Data
- Marks and Spencer processes the personal data of Loyalty Program members for business and marketing purposes, including direct marketing, as the data controller. This includes the personal data provided through the registration form and any updates or additions to this data, as well as information about purchase history, the use of discount vouchers, participation in promotional offers, and information about surveys or questionnaires that the member has participated in, using their customer card number. Marks and Spencer processes these data based on legitimate interest in processing customer data for business and marketing purposes, including personalizing offers (targeted advertising), direct marketing, and/or based on the customer’s consent.
- The purposes of processing personal data by Marks and Spencer mentioned above include the following processes:
- Written registration for the Loyalty Program: Written registration for the Loyalty Program in-store.
- Online registration for the Loyalty Program: Online registration for the Loyalty Program through the M&S mobile app.
- Customer and campaign segmentation: Segmentation of customers and marketing campaigns for Loyalty Program members. Decision-making regarding offers, discounts for customers, and invitations to club events.
- Participation in surveys and questionnaire responses: Awarding points for such participation and processing the provided data in the context of other data, particularly for customer and campaign segmentation and campaign distribution.
- Sending email campaigns and printing and mailing direct mails: Sending email campaigns to Loyalty Program members, printing, and mailing direct mail (letters) with discount vouchers, invitations to club events, and raffle tickets for club events to Loyalty Program members.
- Sending SMS messages: Sending SMS messages to Loyalty Program members.
- Discount vouchers on receipts: Discount vouchers for Loyalty Program members on receipts for purchased goods.
- M&S mobile app: An app for smart devices allowing Loyalty Program members to view purchase history, discount coupons, notifications about new offers, and edit personal data.
- Club events: Verification of incoming club members and raffle for incoming members at club events.
Digital advertising on Facebook or Instagram: Your email address may be shared with Meta (the owner of Facebook and Instagram), and if you are a registered user of these platforms, you may receive digital ads for M&S products and services that we believe may interest you. No further information will be shared with Meta, and if you are not a registered user of these platforms, these platforms will not store your data.
- For the purpose of implementing your membership in the Loyalty Program, we process the following personal data:
- first and last name
• date of birth
• email
• phone number
• correspondence address
• information about children as provided in the form (if applicable)
• signature
• purchase history
• use of discount vouchers
• use of promotional offers
- Marks and Spencer explicitly informs customers that in order to personalize offers for specific customers (i.e., targeted advertising), there is automated processing of customer preferences („profiling“).
- A customer who has not consented to the processing of personal data for these purposes has the right to object to the processing of personal data for direct marketing purposes, as well as to profiling, at any time free of charge. Likewise, a customer who has given consent to the processing of personal data for these purposes can withdraw their consent at any time free of charge. If the customer objects to the processing of personal data for direct marketing purposes or withdraws their consent, Marks and Spencer commits to no longer processing the personal data for those purposes; the personal data will then only be processed for the purpose of fulfilling the terms of the Loyalty Program (including sending essential membership information). If the customer objects to profiling, Marks and Spencer commits to cease profiling in relation to that customer.
- Customer personal data may be transferred to specialized external entities (hereinafter referred to as „processors“) that provide information systems or marketing services for Marks and Spencer, as described in the personal data processing descriptions above, based on the relevant data processing agreement. These processors must comply with the obligations related to data security as set out by GDPR. Marks and Spencer selects processors carefully, choosing only those that provide maximum assurances regarding the technical and organizational measures for securing the personal data being transferred. For more information, please refer to the privacy policy.
- Marks and Spencer declares that customer personal data will be processed for the duration of the membership in the Loyalty Program, for as long as necessary. Once the reason for processing your personal data no longer exists, Marks and Spencer will cease processing your personal data, or will process the relevant data solely on an anonymous basis
- Customers have rights related to the processing of their personal data as outlined in the GDPR. More information about these rights can be found in the Privacy Policy. By consenting to these terms, the prospective member confirms that they have read the Privacy Policy available here.
Contact Details
Marks and Spencer Czech Republic, a.s., BB Centrum – Building D, Jemnická 1138/1, Prague 4 – Michle, 140 00, Czech Republic, Company ID: 649 49 974, registered at the Municipal Court in Prague, Section B, File No. 3820
Contact email: klub@marks-and-spencer.cz
