Privacy Policy
The use of these websites on the domain https://marksandspencerstyle.cz/ and the mobile application „M&S Club – Czech Republic“ („mobile application“) is subject to the privacy policy of Marks and Spencer Czech Republic, a.s., Brumlovka – Building D, Jemnická 1138/1, Prague 4 – Michle, 140 00, Czech Republic, Company ID: 649 49 974, registered with the Municipal Court in Prague, Section B, Insert No. 3820 („Marks and Spencer“ or „we“).
LINKS TO THIRD-PARTY WEBSITES
Marks & Spencer assumes no responsibility for any other website linked on our websites. When accessing a website not operated by Marks & Spencer, please note that such a website is independent of Marks & Spencer and that Marks & Spencer has no control over the content of such websites. An external link on our website does not imply that Marks & Spencer accepts any responsibility for the content of such a website or endorses its use. It is the users‘ responsibility to take precautions to ensure that anything they choose for their own use is free from destructive elements such as computer viruses, worms, Trojan horses, etc. Marks & Spencer accepts no liability and provides no guarantees for third-party products.
Additionally, please note that the Marks & Spencer Privacy Policy does not apply to other websites linked on our website. Please review the privacy policies on those websites, as they will apply directly to the use of those websites.
DATA PROTECTION AND SECURITY POLICY
Marks & Spencer processes and protects personal data it comes into contact with in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC („General Data Protection Regulation“ or „GDPR“).
By accepting this Privacy Policy, Marks & Spencer informs you about how and for what purposes it collects, stores, and uses your personal data that you have provided, as well as how your personal data is secured. When processing personal data, Marks & Spencer carefully ensures the protection of your privacy interests.
SCOPE OF PROCESSED PERSONAL DATA
Marks & Spencer recognizes the importance of protecting the personal data it collects in connection with your visit to these websites and the M&S mobile application or otherwise, as described below. The personal data Marks & Spencer collects about you includes, in particular, personal information such as:
- Technical information obtained through cookies
• First name and last name
• Date of birth
• Email address
• Home address (optional)
• Phone number
• Purchase history
COLLECTION OF PERSONAL DATA
Marks & Spencer collects all your personal data directly from you. Personal data is collected either when visiting these websites, using the mobile application, using the contact form, registering through a paper form for the M&S loyalty club in-store or via the M&S mobile application, and using the M&S card in-store or online.
In addition, we may ask for your other personal data on other occasions, such as when entering bets, participating in competitions or promotional events that we sponsor, responding to surveys and questionnaires, or in cases where you send us an email.
Whenever your personal data is processed by Marks & Spencer, you are properly informed through the relevant data processing notice, which we provide to you before starting the processing of your personal data. If such a notice is available online, it typically includes a link to these policies, which govern the processing of your personal data.
We use cookies to personalize content and ads, provide social media features, and analyze traffic.
We share information about how you use our mobile application with our advertising and analytics partners. By using the mobile application, you consent to being linked with Google.
PURPOSE OF USE
- Surveys and Questionnaires
Our website may also feature voluntary surveys and questionnaires in which we ask for your information, feedback, or suggestions; they also provide an opportunity for website visitors to ask us questions. The information you provide helps us design and create better products and adapt to your shopping experience.
This processing is based on our legitimate interest in improving services. - Handling Your Inquiries and Requests
If you contact us via the contact form, we need to process the following personal data:
- First name and last name
• Email address
• Phone number
• Loyalty card number
• Content of your message
The information you provide will be used to respond to and process your inquiry or request, whether it relates to your potential or completed purchase of goods or your membership in the Loyalty Club (as detailed below).
This processing is based on our legitimate interest in communicating with customers and improving services, or, depending on the content of the communication, on the performance of a contract or legal obligation.
- Membership in the Loyalty Program
We process the personal data of Loyalty Program members in accordance with the Terms and Conditions of the Loyalty Program, including the related information on the processing of personal data.
- Customer Competitions
If you provide us with your personal data and any content (e.g., photos) for a competition announced by us, we will process it for the purposes of evaluating the competition and awarding the prize. This processing is based on the performance of the contract you enter into by signing up for the competition.
Beyond the competition, we will process your data only with your explicit consent. Personal data and content submitted to competitions will not be retained after the competition ends, except for the personal data and content for which consent has been granted for further processing. In such cases, we will retain this personal data and content for the duration of the granted consent.
Before granting this consent, we will always inform you precisely about how your personal data and content will be processed, including potential publication, the location of the publication, and the duration for which it will be processed in this manner.
Each consent can be revoked. You can withdraw your consent in the same way it was given, or you can do so through marksandspencerstyle.cz/kontakt/.
- Websites
Marks & Spencer intends to analyze and utilize data from visitors to these websites („users“) for the following purposes:účinnější optimalizace uživatelského komfortu
- Informing users about new opportunities and benefits
• Information about the nearest store
• Tracking the success of advertising campaigns and marketing programs
• Targeted online advertising
For these purposes, we process your electronic communication metadata through cookies and tags („cookies“). Essential cookies are automatically stored on your device and cannot be disabled, as they are necessary for the proper functioning of the website and mobile application. The use of other cookies and the processing of personal data based on them occurs based on your free consent.
You can give your consent to the storage of cookies and the processing of personal data obtained from them in the window that appears when you first visit our site. The settings window can also be accessed by clicking on the „Cookies“ link at https://marksandspencerstyle.cz/soubory-cookies/. In this window, you can grant consent, modify the scope of the consent granted, or withdraw the consent already given, thus blocking further use of cookies.
For more information, please visit marksandspencerstyle.cz/soubory-cookies/.
WITHDRAWAL OF CONSENT
Any consent can be withdrawn. You can withdraw your consent in the same way it was given, or you can do so through marksandspencerstyle.cz/kontakt/.
SHARING OF PERSONAL DATA
Marks & Spencer may share the personal data you provide with affiliated companies within the Marks & Spencer group, located within the EU and in countries with an adequate level of data protection (especially the United Kingdom), based on the legitimate interest of these companies in coordinating their business activities and marketing.
Marks & Spencer shares your personal data with specialized external processors („processors“) who provide processing services for us based on the relevant data processing agreement and are obligated to comply with data security obligations under GDPR; we carefully select processors who provide the maximum guarantees for the technical and organizational security of the personal data being transferred.
We use the following types of processors:
- Marketing agencies;
• IT companies;
• Service providers in case you purchase a product that requires servicing;
Important data processors include companies Trifft, Bloombreach, and Prins Software, s.r.o.
Marks & Spencer may also disclose your personal data in cases where required by law or if you give your free consent to such disclosure.
FACEBOOK AND INSTAGRAM
Your email address may be shared with Meta (the owner of Facebook and Instagram), and if you are a registered user of these platforms, you may receive digital advertisements for M&S products and services that we believe may interest you. No additional information will be shared with Meta, and if you are not a registered user of these platforms, your data will not be retained.
For more information on how Meta handles your personal data, including the legal basis for data processing and how you can exercise your data subject rights, please refer to their Privacy Policy at the following link:
https://www.facebook.com/privacy/center/
SECURITY OF PERSONAL DATA
Marks & Spencer uses appropriate security technologies to ensure the safety, integrity, and privacy of all your personal data.
Your personal data is therefore under constant physical, electronic, and procedural control to provide the maximum possible protection against unauthorized access or transmission, loss or destruction, as well as other potential misuse of the processed personal data.
All individuals who come into contact with your personal data as part of fulfilling their work or contractually assigned duties are properly informed about the rules for processing personal data.
YOUR RIGHTS IN CONNECTION WITH THE PROCESSING OF PERSONAL DATA
Marks & Spencer will provide you with free information upon request, whether your personal data is being processed, and will provide you with one copy of the processed personal data. A reasonable fee will be charged for any additional copies. Requests that are clearly unfounded or excessive may be rejected.
If your personal data is being processed, you have the right to access the personal data in question, including the right to request information on: (i) the purpose of processing, (ii) the category of personal data being processed, (iii) the recipient or category of recipients to whom the personal data will be disclosed, and (iv) the planned retention period of the personal data.
At Marks & Spencer, you can request that your personal data (i) be corrected if you believe it is inaccurate, (ii) be erased if you believe it is no longer necessary for the purpose for which it was provided or if you withdraw your consent on which the processing was based, and/or (iii) that its processing be restricted if you believe it is inaccurate or no longer necessary for the purpose for which it was provided to Marks & Spencer.
If the personal data is being processed automatically, you have the right to data portability (the right to obtain the provided personal data in a structured, commonly used, and machine-readable format, and the associated right to transmit it to another data controller, which Marks & Spencer will not prevent).
You have the right to object at any time, free of charge, to the processing of personal data based on the legitimate interest of Marks & Spencer, as well as to direct marketing purposes and profiling. If you object to the processing of personal data for direct marketing purposes, Marks & Spencer agrees not to process your personal data for these purposes anymore. If the objection is raised against profiling, Marks & Spencer commits to cease profiling in relation to you.
RESERVATION OF CHANGES
Marks & Spencer reserves the right to change these privacy policy terms at any time by updating them on the website. The current version of the privacy policy will come into effect on the day it is published on the Marks & Spencer website.
FURTHER INFORMATION
If you have any questions regarding these policies, please contact us via marksandspencerstyle.cz/kontakt/.
You can also directly contact the Office for Personal Data Protection at the following address: Pplk. Sochora 27, 170 00 Prague 7, landline: +420 234 665 111, email: posta@uoou.cz, website: https://www.uoou.cz
